FAQS
1. How can I place an order?
Placing an order with Novélian is simple. Browse our collections, add your desired products to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an email with your order details.
2. Do you ship worldwide?
Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location. You can view shipping rates at checkout.
3. How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery within the same region usually takes 3–7 business days, while international shipping may take 7–14 business days, depending on customs clearance.
4. Can I track my order?
Yes! Once your order has been shipped, you’ll receive a tracking number via email. You can also use the “Tracking Order” page on our website to stay updated.
5. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
6. What is your return policy?
We want you to love your Novélian products. If for any reason you’re not satisfied, you can request a return or exchange within 14 days of receiving your order. Products must be unused, in their original packaging, and in good condition.
7. What if I receive a damaged or incorrect item?
In the rare event that your item arrives damaged or you receive the wrong product, please contact us immediately at support@novelian.com with your order number and photos. We’ll resolve it quickly.
8. Are your products authentic?
Absolutely. At Novélian, authenticity and quality are at the heart of everything we do. All products are carefully sourced, tested, and guaranteed to be genuine.
9. How can I contact customer support?
You can reach us via email at support@novelian.com or through our Contact Us page. Our team typically responds within 24–48 hours.
10. Do you offer discounts or promotions?
Yes, we occasionally run special offers and promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated.
